Frequently Asked Questions
Below are our most frequent questions accompanied by the answer. If you have any further questions, feel free to fill out the contact form on the right.
How do I place an order?
If you have chosen a product, & clicked “Add to cart”, and it will automatically be placed in your shopping cart. You can then continue to select products in our online store, adding to your shopping cart as needed. When you are ready to order then you may proceed directly to checkout.
What payment methods are accepted?
All our payments are processed through Braintree which is a division of PayPal, giving you the option of either using your PayPal account or paying with any debit/credit card securely.
Do you offer free shipping?
Yes, you can receive free shipping if your order is over $99 before tax or use a valid free shipping coupon.
How are delivery rates calculated?
Delivery rates are calculated by the system based on your location & weight of the package.
Why do some product images look fake?
Some product images are mockups generated by computers this was done to reduce startup costs, but as we grow, we plan to have more real-life images.
How long will it take to receive my order?
Your items will be sent after fulfillment which is usually within 3 business days. After fulfillment, whatever shipping option you choose will be the days in which you may expect delivery, usually products are delivered before estimated delivery. The average time for an order to arrive after purchase is 5-7 business days, so please be wary when ordering for a special day.
Oops! I forgot to use my coupon!
This is very common, you’re so excited to place that order that you complete the purchase & forgot to use your code, well the good news is you can still use it for your next order!
How can I cancel or change an order?
While we don’t usually cancel orders after they are placed, you can send a support ticket & we can try our best to modify your order. (Must be done ASAP)
Make sure you revise your order before you finalize the purchase!
It says my order is delivered but its not here!
Sorry to hear that. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office (if applicable).
We will always do our best to assist you, but we do not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
Some tips for the future:
- Install security cameras, package thefts are on the rise as online shopping grows.
- If you will be away on the day delivery is expected, have someone you know be on the lookout for it.